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This survey of IUK faculty, staff and students is being conducted to assess and improve the services that IT at IU Kokomo offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for IT at IU Kokomo and its services by the State. Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will, in no way, affect your standing in your program.
If you need to exit the survey before finishing, you can return at a later time. When you return, use the "Continue" button to review your previous answers and return to where you exited. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.
1. I agree, proceed.
2. I do not wish to participate.
Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. There are no neutral options. If you are not familiar enough with a particular service to make an evaluation, please select 7 for "cannot evaluate" this service. If you have no knowledge of the service in question, please select 8 for "never heard of service" rather than not answering the question.
1. Overall, how satisfied are you with the computing environment offered by Information Technology during the past year (e.g., Student Technology Centers, computer equipped classrooms, electronic mail, computer network, help desk)? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
2. Overall, how important are Information Technology systems and services to your work or study? [All]
| Not at all important | Very important | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
3. How would you rate your computer expertise? [All]
| Novice | Expert | |||
| 1 | 2 | 3 | 4 | 5 |
4. How long have you been using computers? [All]
| Less than one year | 1-4 years | 5-9 years | 10-19 years | 20 years or more |
| 1 | 2 | 3 | 4 | 5 |
5. On a weekly basis, approximately how many hours do you use a computer? [All]
| Less than 1 hour | 1-5 hours | 6-10 hours | 11-15 hours | 16-20 hours | Over 20 hours |
| 1 | 2 | 3 | 4 | 5 | 6 |
6. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]
a) Yes
b) No (GO TO Question #8)
a. What type of computer do you have at your residence? (Please select all that apply.) [All]
1. PC running Windows Vista
2. PC running Windows XP
3. PC running other Windows operating systems (e.g., NT, 98/ME, 2000)
4. Apple Macintosh
5. Unix workstation (including microcomputers running LINUX)
6. Other (Please specify)___________________________
b. If you access IU Kokomo computing systems from home, please indicate the service you use. (Please select all that apply.) [All]
1. Commercial Internet Service Provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, NetZero, etc.)
2. High Speed DSL or cable modem connection (e.g., Comcast, AT&T)
3. Other (please specify):______________________
7. Do you use a laptop computer while on campus? [All]
a) Yes
b) No (GO TO Question #8)
c) I don't own a laptop computer
a. If you bring a laptop computer to campus, do you access the wireless network? [All]
a) Yes
b) No
8. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IU Kokomo and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
9. IT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Telephone consulting | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Walk-in consulting at the help desk (M-F, 8-5) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Walk-in consulting at the help desk (evenings and weekends) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Online consulting resources (e.g., knowledgebase) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Online account creation process | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IT Awareness events (e.g., Making IT Happen) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Getting software downloads via IUWare Online | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Purchasing software at a discounted rate through the Barnes &Noble Bookstore at IU Kokomo | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
10. Overall, how satisfied are you with the user support services available at IU Kokomo? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
11. IT maintains computer facilities and services designated specifically for student use. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Hardware (computers, scanners, etc.) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Software | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Availability of student facilities and services where and when you need them | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
12. Overall, how satisfied are you with the computer facilities and services available at IU Kokomo? [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
13. IT provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Classroom A/V equipment [F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Video Teleconferencing for meetings [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Video Teleconferencing for distance education courses [F,S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Support services for video teleconferencing [ALL] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
14. How often do you use the following devices in your teaching? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Computer/Projector | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Document camera | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Laptop (yours or the campus's) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| VCR | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| DVD | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
15. Overall, how satisfied are you with the A/V services available in classrooms over the past year (e.g. delivery of equipment, permanent class room equipment ordering procedures, support staff, selection of equipment)? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
16. Through the Enterprise Software (ES) Division, UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Academic Systems: Student Information Systems | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Academic Advising Services [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Faculty Services (rosters, grades) [F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Oncourse CL (Web-based distributed learning environment) [F,S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Library online catalog (IUCAT) [ALL] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Business Systems: Human Resources Management System (HRMS) | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| E-Doc Services [Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Business Systems: Fiscal Systems | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| Financial Information System (FIS) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Purchasing/Accounts Payable (EPIC) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Travel System [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Maintenance Management System (MMS) [Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| E-Commerce Systems [ALL] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Integration Systems | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| IU Information Environment (IUIE) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| OneStart Portal: Navigation/Usability [ALL] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| OneStart Calendar / Classifieds [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
17. Overall, how satisfied are you with academic systems made available by Enterprise Software at IU Kokomo (e.g., Oncourse CL, student self-service, IUCAT, etc.) [F,S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
18. Overall, how satisfied are you with the business systems available at IU Kokomo? [Staff]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
19. Overall, how satisfied are you with the speed and reliability of data network services available at IU Kokomo? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
20. IT provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Telephone repair service [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| House phones [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Telephone equipment (e.g., telephone sets) [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IU Kokomo telephone directories [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Campus office long distance service [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Campus office voice mail services [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Monthly invoice format [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
21. Overall, how satisfied are you with the telephone services offered by IT during the past year (e.g., long distance calling service, telephone service, telephone features, voice mail, and telephone equipment)? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
22. Please state your level of agreement with the following statement(s) concerning your experience at IU Kokomo:
a. I am given class assignments that require the use of computers. [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
b. Enough training is available in the use of technological tools required for class. [S, F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
c. Instructors make adequate use of technology in the courses they teach. [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
23. How helpful has the information technology environment at IU Kokomo been in your teaching activities? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
24. How helpful has the information technology environment at IU Kokomo been in your research activities? [S,F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
25. How helpful has the information technology environment at IU Kokomo been in your learning experience? [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
26. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU Kokomo. [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
27. Overall, how satisfied are you with the information technology services (including telecommunications, A/V, computing, and computer networking) offered by IT during the past year? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
Improvements and Suggestions
28. Are there additional comments you would like to make about IT Services? [ALL]
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
29. If you would like an IT staff member to contact you to discuss any aspect of Information Technology services and support at IU Kokomo please provide the information requested below. This information will be passed on to the IT office, but your survey responses will remain confidential.
Name: ________________ Phone: _______________
E-mail: ________________ Question/problem related to: _______________
THANK YOU FOR SHARING YOUR VIEWS!
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